Car Insurance Deer

my car insurance wont give me a courtesy car, because I use my own garage for repair?
my car is already booked in with the spare parts ordered for a previous claim through my garage, now a deer hit my car and is undrivable & they say they wont give me a curteousy his car for me to get one I paid for a curteousy car and is included in my policy
The shop you use, may not be on their "approved" list. If you want To use this shop to ask that shop to make loan unit. ….. or …… use insurance shop and their lending unit.